FAQs
How can we help bring joy to your kitchen? Browse the topics below for answers to some of our most frequently asked questions. If you don't find an answer to your question below, feel free to get in touch with us directly.
General Product Information
As the First in colourful cookware, the Finest in quality and design, and the Favourite for generations, Le Creuset is honoured to share in the meals, memories and traditions made by food lovers around the world. We continually perfect our craftsmanship and optimise our product design for beauty, durability and superior results so our customers can experience the joy of inspiring cookware and better-tasting food. Our full product range includes enamelled cast iron, stoneware, stainless steel, non-stick, silicone and much more, and every product is crafted with only the highest quality raw materials.
Our full product range includes enamelled cast iron, stoneware, stainless steel, non-stick, silicone and much more. Every product is expertly crafted with only the highest quality raw materials and optimised for beauty, durability and superior results. All of our materials are versatile and essential parts of a well-stocked kitchen. Visit our Explore Materials page to learn more.
Browse our recipe collection or blog for cooking and baking inspiration.
Product reviews can be submitted directly on the page of the product you'd like to review. Website users are required to abide by the rules and conventions set out in the Consumer Generated Content section of the Terms & Conditions page.
This depends on the type of cooking you usually do. Our enamelled cast iron casserole is our most popular product for a reason. It is exceptionally versatile, durable, produces superior results, and comes in many sizes. For searing and sautéing, stainless steel is a popular choice. For everyday ease of use, you might like our non-stick cookware. And for baking, stoneware is a good choice. However, you will find that each product line is extremely versatile and suited to several methods of cooking, and all are part of a well-stocked kitchen. Visit our Explore Materials page to learn more.
A copy of the warranty is included with your purchase. Please view our Warranty for more details.
As the leader in colourful cookware, we keep our most iconic colours always available. But we also like to introduce new trend-setting colours as well. Our design-forward approach results in some of the most sought-after shades in cookware. We will occasionally retire colours. However, they may be found for some time afterwards on this website and in some retail stores. We also feel that other Le Creuset colours can create an appealing colour combination. Visit our Explore Colours page to find your new favourite.
If you have difficulty accessing features or functions on our website, please call 0800 014 886 or email us at online.za@lecreuset.com. We will work with you to provide the information you seek. Our goal is to permit consumers to successfully gather information and conduct business through our website and other technology platforms.
Ordering & Delivery
After we approve your order, you will receive an order confirmation email with an anticipated delivery date. A delivery confirmation email will be sent when the merchandise has left our fulfilment centre. Track your shipment through the RAM website using the tracking number provided in your delivery confirmation email.
We hope that you carefully consider your purchase before finalising it at checkout, and we are confident that you will be satisfied with the item you receive. Online orders are processed quickly; to cancel an order please call our Customer Services team at 0800 014 886 as soon as possible and we will attempt a cancellation. If an order cannot be cancelled, you may return an item within 30 days of purchase for an exchange or refund of the item's value. Visit our Returns & Exchanges page for more information.
We offer Click & Collect as an option. Orders will be processed and ready for collection within 1-4 working days.
We accept the following credit cards when issued by a South African banking institution:
VISA
MasterCard
Ebucks
Ozow
You may also pay in four instalments with PayFlex
Please refer to our Delivery Policies page for detailed information.
In-stock merchandise is usually processed and shipped from our fulfilment centre within three business days of the order's approval. With the exception of public holidays, orders placed after 2:00 PM usually ship in 48 hours. Please refer to your delivery confirmation email for delivery details. Our fulfilment centre does not process orders on public holidays.
All orders are subject to credit approval before they can be fulfilled.
All delivery times are estimated and are not guaranteed by lecreuset.co.za. If you have not received your order within the estimated delivery time, please reach out to online.za@lecreuset.com.
Door-to-Door Delivery FREE WITHIN SOUTH AFRICA AND NAMIBIA:
Free delivery on all online orders within South Africa and Namibia.
Click and Collect FREE:
Ready for collection in 3-5 working days from selected retail stores
International Shipping:
Delivery on all orders within Africa (excl. South Africa and Namibia).
Returns & Exchanges
Products must be returned in their original packaging, in a saleable condition and accompanied by the original tax invoice, within 30 days of purchase. Should a product be found to be defective after this period, it can still be returned subject to each product’s respective warranty. Please visit our Returns & Exchanges page for more information.
Please visit our Returns & Exchanges page for detailed returns information.
Please note you will be liable for all direct costs that Le Creuset will incur, including shipping, local VAT and duties.
Privacy & Security
Our Privacy Policy informs you of how the contact information you provide is used, the options you have regarding its use, your entitlement to review and correct that information, and your ability to opt out of its use. Please refer to our Privacy Policy for more detail.
Yes. We have put in place various procedural, technical and administrative measures to safeguard and secure the information you provide. Card payment information is not retained by or available in our data centre. To the extent that consumer information is maintained, it is located on a secure server behind a firewall; it is not directly connected to the internet. The firewall meets recognised industry standards.